Frequently Asked Questions

What Payment Options Do You Accept?

We accept all major credit cards through Shop Pay, our secure payment processor. Additionally, PayPal is available for those who prefer this option, with both Member and Guest checkout options.

For larger purchases, we recommend using Zelle. By using Zelle, we can avoid payment processor fees, which helps us keep costs low for both you and our business. When dealing with high-ticket items, these fees can add up, so using Zelle ensures a smooth, cost-effective transaction. If Zelle is not available, bank wire transfers are our preferred alternative, offering a fast, safe, and traceable payment method.

Can I Order on the Site and Pick Up in Person?

We are a dedicated e-commerce business, but we offer personalized, one-on-one experiences for local customers. Contact us to arrange a private appointment, where we’ll guide you through our products and answer any questions to ensure a comfortable buying experience.

What Is Your Shipping Policy?

We offer worldwide shipping. For domestic orders, items are typically received within 3 business days (excluding holidays), or can be shipped overnight if placed by a specified time. All shipments must be delivered to the address provided at checkout, and the recipient is required to sign for the package upon delivery.

What Is Your Return Policy?

Factory-Made Jewelry: Items may be returned if unopened and unworn within 10 days of purchase. A 25% restocking fee will apply. Refunds are processed within 30 days of return acceptance and issued via the original payment method.

Custom Orders: All custom-made sales are final and not eligible for returns, refunds, or exchanges.

New and Unworn Rolex Watches: These are not eligible for returns, as returning them would mean they are no longer new and unworn. We assure there should be no issues with new timepieces, as they meet Rolex’s rigorous standards. We are always here to address any questions or concerns you have before purchasing.

Preowned Watches: Each preowned watch is unique, and we inspect them thoroughly to ensure top quality. We recommend scheduling a one-on-one consultation to address any specific concerns before purchasing, so you can be confident in your choice.

Inspection Period: Customers have 10 calendar days from the date of delivery (determined by the carrier’s records) to inspect and qualify for a return or refund. An RMA (Return Merchandise Authorization) Number is required for all returns. Please call us at +1 (813) 403-8285 to request an RMA.

Return Shipping: Customers are responsible for return shipping charges. We recommend using insured, traceable methods like UPS, FedEx, or USPS. We are not responsible for lost or damaged return packages.

Will My Purchase Match the Description and Photos on the Website?

Yes, we guarantee that each item is as described, including measurements and quality specifications. Please note that colors may vary slightly between monitors and the actual item due to natural differences. Each piece is unique, so slight variations are to be expected.

What If I Enter the Incorrect Address During Checkout?

If you enter an incorrect address, please contact us immediately. Once the item is processed and shipped, we cannot be held responsible for lost or misdelivered packages.

Is It Safe to Shop on Your Website?

Yes, shopping on our website is safe. We use Shopify and Shop Pay, both of which provide secure payment processing and protect your personal information.

Is Everything Real?

Yes. We offer fine-quality metals, including 10K, 14K, and 18K gold in white, yellow, and rose varieties. We work with a range of gemstones, from natural diamonds to lab-grown stones (CVD/HPHT), moissanite, and rare colored stones. All stones are authenticated by our GIA Graduate Gemologist.

For timepieces, our new and unworn watches will always contain original parts, ensuring authenticity. Preowned models, especially antiques, may include aftermarket parts, often due to updates like bracelet, dial, or bezel upgrades. Original antique watches typically show their age, and updated versions might have enhancements to maintain or restore their value.

Understanding Original, Aftermarket, and Fake Parts for Watches

• Original: Parts are manufactured and approved by the watch brand. Our new and unworn timepieces are always original, ensuring you receive the highest quality.
• Aftermarket: These parts are added to preowned watches after their original sale. For example, older models may have aftermarket upgrades to dials, bezels, or bracelets. We always disclose if aftermarket parts are present.
• Fake: We do not accept or sell fake parts. All watches go through rigorous checks by our expert watchmakers to confirm their authenticity.

Can I Get My Items Insured?

Yes, we offer appraisal services that can be used to insure your items through homeowner, renter, or third-party insurance companies.

Where Is Your Merchandise From?

Our jewelry is designed and produced through a network of dedicated factories. We also source high-quality products from respected wholesalers and attend industry trade shows. Additionally, we purchase pre-owned items from private sellers nationwide, offering a streamlined, worry-free process.

Do You Take Trade-Ins?

Yes, we have a simple 5-step trade-in process:

1. Contact Us for a Free Quote: Send a detailed email with photos/videos of your watch, and we’ll provide a complimentary quote.
2. Receive an Initial Quote: We’ll offer a range based on the minimum and maximum amount we can offer, subject to inspection.
3. Watch Inspection: Arrange a one-on-one appointment or ship your watch to us using a pre-paid, insured label.
4. Agreement Reached: After inspection, we’ll provide a final quote.
5. Quick Payment: Upon acceptance, we’ll pay you within 24 hours via wire transfer or overnight check. Trade-ins can be applied toward any item in our inventory.