QUESTIONS, ANSWERED
FREQUENTLY ASKED QUESTIONS
Find clear answers about custom jewelry, luxury watches, consultations, payments, shipping, returns, and more. If you need additional guidance, The Speak Easy Co is only a call or message away.
CLEAR GUIDANCE, FROM THE START
Browse Answers by Topic
CUSTOM JEWELRY
We create custom engagement rings, wedding bands, pendants, chains, bracelets, earrings, memorial jewelry, heirloom redesigns, and statement pieces.
Every project is shaped around your story, preferred style, materials, budget, and timeline.
The process begins with a conversation about your inspiration, budget, timeline, and design goals.
We then refine the concept, review materials and stone options, and prepare the appropriate estimate or CAD design. Once the details and pricing are approved, a deposit begins production.
Your finished piece is carefully reviewed before final payment and delivery.
Most custom projects are completed in approximately one to four weeks after design approval and cleared deposit.
Timing can vary based on complexity, revisions, stone sourcing, material availability, and specialized production requirements. We will review the expected timeline before production begins.
Pricing depends on the design, dimensions, precious metal, stone selection, craftsmanship, and production requirements.
Sharing an approximate budget early helps us recommend the most appropriate options and develop a design that feels both exciting and realistic.
Yes. We can explore redesigning an heirloom, refreshing an existing piece, or using one of our past projects as inspiration for something new.
Exact reproduction may not always be possible because materials, stones, dimensions, and production details can vary. Past projects are presented as examples of our capabilities and are not necessarily available for immediate purchase.
ENGAGEMENT RINGS, DIAMONDS & GEMSTONES
Yes. We create custom engagement rings, wedding bands, anniversary pieces, and coordinated bridal sets around your preferred style, precious metal, diamond or gemstone, and budget.
Yes. We offer carefully selected natural and lab grown diamonds in a range of shapes, sizes, qualities, and price points.
The origin and grading information available for each diamond will be disclosed so you can compare your options with confidence.
The GCAL 8X Ultimate Cut Grade is awarded to qualifying diamonds that meet demanding standards for cut precision, optical symmetry, polish, proportions, and documented light performance.
For clients who place a high priority on brilliance and cut quality, we offer select natural and lab grown diamonds carrying the GCAL 8X designation.
Yes. We can help you compare GCAL 8X diamonds, GIA graded diamonds, and other carefully selected options based on cut, appearance, documentation, size, and value.
Our goal is to make the differences easier to understand so you can select the diamond that best fits your priorities.
When project or transaction timing permits, an independent third-party appraisal will be completed for qualifying finished custom jewelry or a sourced luxury watch and included with delivery.
Appraisal availability and timing will be confirmed before delivery. If an appraisal is important for insurance or needed by a particular date, please let us know at the beginning of the project or transaction.
CONSULTATIONS & SERVICE
Start by sharing what you have in mind, including your inspiration, approximate budget, preferred materials, timeline, and any important questions.
You can begin through our contact form, phone, email, text, video consultation, or private appointment.
Yes. Submit the inquiry form first, and we will let you know the easiest way to send your images securely.
Yes. Private consultations are available in Downtown Tampa by appointment. We do not operate as a traditional walk-in showroom, so please schedule your consultation before visiting.
Absolutely. Clients nationwide can complete the process through phone, email, text, or video consultation.
Secure, insured delivery arrangements are available for qualifying orders throughout the United States, with select international service available when appropriate.
LUXURY WATCHES
Tell us the brand, model, reference, dial, bracelet, preferred condition, documentation requirements, budget, and purchasing timeline you have in mind.
We review current secondary-market opportunities and present appropriate options for your consideration. Availability and pricing are confirmed before the transaction is finalized.
No. The Speak Easy Co is an independent luxury watch reseller and is not an authorized dealer for Rolex or any other watch brand.
We are not affiliated with, endorsed by, sponsored by, or authorized by Rolex or any other watch manufacturer. Brand and model names are used for identification purposes only.
We do not knowingly offer counterfeit watches. Available watches are reviewed using the information, condition, documentation, and sourcing details provided for the transaction.
Known material information, modifications, replacement components, or aftermarket elements will be disclosed before purchase whenever applicable.
An unworn-condition watch has not been regularly worn but may have been handled, sized, stored, transported, or previously sold through the secondary market.
A preowned watch has been previously owned or worn and may show signs of use. Condition, included accessories, documentation, and known service information are reviewed individually.
Original components were manufactured for the watch brand. Replacement components may have been installed during service or repair. Aftermarket components were produced by an independent third party.
Any known aftermarket additions, modifications, or replacement components will be disclosed before the transaction is completed.
Secondary-market pricing is influenced by current availability, demand, condition, configuration, documentation, and market activity.
A watch may trade above or below its original retail price. Any retail price shown is provided only as a reference and does not represent guaranteed availability from an authorized dealer.
No. Luxury watches are inquiry-only and are not processed through standard website checkout or Shopify Payments.
Watch transactions are completed by bank wire after direct consultation, verification, and confirmation of availability, condition, documentation, current pricing, shipping requirements, and payment instructions.
A separate written purchase agreement must be reviewed and signed before the transaction is completed.
We consider select luxury watches for purchase or trade.
Evaluation depends on the brand, reference, condition, originality, documentation, accessories, service history, and current market demand. An initial estimate may be revised after physical inspection.
Yes. Luxury-watch purchases are final sale because they involve high-value, condition-specific secondary-market merchandise.
The available condition, documentation, pricing, payment terms, and transaction details are confirmed before purchase and included in the written purchase agreement.
PAYMENT, DOCUMENTATION & SECURITY
Yes. A deposit is required after the design direction, materials, pricing, and important production details have been approved.
The remaining balance must be paid according to the terms confirmed for your project and before final delivery unless otherwise agreed in writing.
Eligible website jewelry purchases may be completed using the payment methods shown at checkout.
Payment arrangements for custom projects and other high-value transactions are confirmed directly with our team. Luxury-watch purchases are completed by bank wire only.
Documentation varies by item and transaction. Depending on the piece, it may include a grading report, appraisal, receipt, warranty information, service records, purchase agreement, or other supporting materials.
We will explain what is included before the purchase is finalized.
Our website is hosted through Shopify and provides secure checkout options for eligible online merchandise.
Luxury watches and certain high-value transactions are completed through direct consultation and may require additional verification and a written purchase agreement.
SHIPPING, RETURNS & ORDER SUPPORT
Most jewelry is made to order and ships after production, final quality review, cleared payment, and any required verification are complete. If a specific catalog item is expressly confirmed as Ready to Ship, its handling estimate will be provided on the product page or in writing.
Custom-project timing depends on design complexity, approvals, revisions, material availability, and production requirements. Luxury-watch shipping is arranged after cleared payment, verification, and completion of the written purchase agreement.
Qualifying high-value orders are shipped through trusted carriers using the service appropriate for the item, destination, value, and insurance requirements.
Tracking, insurance, signature confirmation, adult signature, identity verification, or carrier-location pickup may be required.
Select international shipping may be available depending on the item, destination, insurance availability, and applicable restrictions.
The recipient is responsible for customs duties, taxes, brokerage charges, and other import-related fees unless otherwise agreed in writing.
Contact us immediately. Address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
Customers are responsible for providing a complete and accurate shipping address.
Contact us as soon as possible and retain the item, packaging, shipping materials, and documentation.
Photos, carrier information, and other evidence may be required so we can review the issue and determine the appropriate next step.
Return eligibility depends on the type of item purchased.
Eligible standard, non-custom jewelry purchased through our standard website checkout may be returned when written return authorization is requested within seven calendar days of carrier-confirmed delivery. Items must be new, unworn, unused, undamaged, unaltered, and returned with all original packaging and documentation.
Approved returns are subject to a 15% restocking fee. Customers are responsible for insured return shipping unless the return results from an incorrect, damaged, or materially defective item attributable to Speak Easy Co. Standard exchanges are not accepted.
Ready-to-ship standard, non-custom jewelry is eligible under this policy unless its product page identifies it as Final Sale. Luxury watches, custom jewelry, made-to-order pieces, past-project recreations, specially sourced or commissioned items, resized pieces, engraved items, personalized items, and modified merchandise are final sale unless otherwise agreed in writing or required by law.
Please review our complete Return, Refund & Cancellation Policy before purchasing.
Contact us immediately if you need to request a change.
Once design work, sourcing, CAD development, material ordering, or production has begun, deposits and completed work may be nonrefundable. Requested changes can also affect pricing and completion time.
Please review the complete Return & Refund Policy and Shipping Policy for the terms governing your order.
CLIENT EXPERIENCES
IN THEIR OWN WORDS
Here is what our clients have shared about their experience with The Speak Easy Co.
“10 out of 10. Working with The Speak Easy Co was an absolute pleasure from start to finish. The craftsmanship and quality are truly exceptional—every detail was executed with care, precision, and expertise.”
SAMANTHA SHOR
“I couldn’t be happier with how my 101st Airborne pendant turned out. From start to finish, the process felt collaborative and personal. They took the time to understand exactly what I wanted and brought it to life.”
MICHAEL SMITH
“Ross and The Speak Easy Co were amazing at procuring my dream watch. He was knowledgeable, accommodating, and transparent throughout the process, creating a level of trust that made the entire experience exceptional.”
JOE BAUER
“I wanted something created with a very special meaning for my family. The Speak Easy Co guided me through the process and designed everything perfectly. Thank you for the personalized care, patience, and support.”
GILLIAN DARGAN
“Customer service is always top-notch, and the quality of every piece is unmatched. I have been a customer for years and remain impressed every single time. You won’t be disappointed.”
TREVOR DALY
LET’S START THE CONVERSATION
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Tell us what you’re looking for and we’ll guide you toward the clearest next step. Private Downtown Tampa consultations are available by appointment, with service available nationwide.