Return, Refund & Cancellation Policy

Effective August 1, 2026

This policy applies to purchases and commissions from The Speak Easy Jewelry Co Inc., doing business as Speak Easy Co.

Please review this policy before completing a purchase, approving a custom project, or submitting payment.

Return Eligibility at a Glance

For orders shipped within the United States:

• Eligible standard, non-custom jewelry may be returned for defective or non-defective reasons under the requirements below.

• Return authorization must be requested within seven calendar days of carrier-confirmed delivery.

• Only new, unworn, unused, undamaged, and unaltered items are eligible.

• Authorized returns are accepted by mail only.

• The customer is responsible for return shipping and insurance unless the return results from an error by Speak Easy Co.

• Approved returns are subject to a 15% restocking fee unless the return results from an incorrect, damaged, or materially defective item attributable to Speak Easy Co.

• Standard exchanges are not accepted.

• Custom, made-to-order, personalized, altered, and other identified final-sale items are not returnable.

• Luxury-watch purchases are final sale.

Eligible Standard, Non-Custom Jewelry

Eligible standard, non-custom jewelry means an item purchased through standard website checkout that:

• Was not made, sourced, resized, engraved, personalized, modified, altered, or otherwise prepared specifically for the customer

• Is not listed among the final-sale exclusions in this policy

• Was not identified as Final Sale before purchase

• Remains new, unworn, unused, undamaged, unaltered, and in its original condition

• Includes all original packaging, tags, certificates, grading reports, appraisals, receipts, accessories, security tags, and protective materials

Eligible standard, non-custom jewelry may be returned for both defective and non-defective reasons, including a change of mind, provided every applicable requirement and deadline in this policy is satisfied.

Return Window

To request a return, contact Speak Easy Co for written return authorization within seven calendar days of carrier-confirmed delivery.

After written authorization is provided, the return must:

• Be shipped within three business days

• Follow the return instructions provided by Speak Easy Co

• Be sent using the approved mailing address and shipping method

• Be received within ten calendar days of authorization unless Speak Easy Co approves an exception in writing

A return sent without written authorization, shipped after the approved deadline, or delivered to an unauthorized address may be refused.

Return Method and Shipping Responsibility

Authorized returns are accepted by mail only.

Speak Easy Co does not provide a prepaid return label for a standard return. The customer is responsible for arranging and paying for return shipping and insurance unless the item was incorrect, damaged, or materially defective because of an error attributable to Speak Easy Co.

Every authorized return must be:

• Securely packaged

• Trackable

• Fully insured for the item’s appropriate value

• Shipped according to the written instructions provided

• Sent without unauthorized redirection or address changes

Responsibility for a customer-paid return remains with the sender until it has been delivered to, inspected, and accepted by Speak Easy Co.

Speak Easy Co is not responsible for a return that is lost, stolen, misdirected, damaged, underinsured, improperly packaged, or sent without authorization.

Do not send merchandise to our mailing address unless the written return instructions specifically direct you to do so.

Restocking Fee

Approved returns of eligible standard, non-custom jewelry are subject to a restocking fee equal to 15% of the product price.

The restocking fee will be deducted from the approved refund.

The restocking fee will not apply when Speak Easy Co confirms that the return results from an incorrect, damaged, or materially defective item attributable to Speak Easy Co.

Original shipping, insurance, rush charges, and separately charged services remain nonrefundable except when the charge resulted from our error or a refund is otherwise required by applicable law.

Final-Sale Jewelry and Excluded Items

Unless Speak Easy Co expressly agrees otherwise in writing before purchase or applicable law requires a remedy, the following are final sale and are not eligible for return or exchange:

• Made-to-order collection designs

• Fully custom and specially commissioned jewelry

• Recreations inspired by past projects

• Special orders

• Specially sourced diamonds, gemstones, metals, watches, or components

• Individually sourced diamonds or gemstones

• Resized, engraved, personalized, modified, or altered pieces

• Earrings and pierced jewelry for hygiene reasons

• Grillz, tooth gems, and oral jewelry for hygiene reasons

• Clearance items expressly identified as Final Sale

• Other merchandise expressly identified as Final Sale before purchase

• Design, CAD, sourcing, labor, rush, appraisal, and other service fees after the related work, commitment, or expense has begun

• Deposits and payments applied to custom, made-to-order, sourced, altered, or personalized work after the related work or financial commitment has begun

Final-sale items cannot be returned or exchanged because of a change of mind, an incorrect size supplied or approved by the customer, subjective preference, or variations that are normal for handcrafted jewelry, natural gemstones, or an approved custom design.

Nothing in this policy limits any remedy required by applicable law for non-delivery, merchant error, material misrepresentation, or an item that arrives materially different from the confirmed order.

Ready-to-Ship Jewelry

An item identified as Ready to Ship is in stock rather than awaiting normal production.

A ready-to-ship item that qualifies as standard, non-custom jewelry is eligible for return under this policy unless its product page or written order confirmation expressly identifies it as Final Sale before purchase.

A ready-to-ship item that has been resized, engraved, personalized, modified, altered, or otherwise prepared for the customer becomes final sale once that work or commitment has begun.

Catalog Listings and Past Projects

A catalog listing does not represent available inventory unless the product page or written communication from Speak Easy Co expressly states otherwise.

Past-project listings are examples of previous commissions and are not available inventory. A requested recreation is treated as a new custom project with separately confirmed specifications, pricing, payment terms, and production timing.

A recreation inspired by a past project is custom or made-to-order merchandise and is final sale.

Exchanges

Speak Easy Co does not offer standard exchanges.

An eligible item must be returned and approved under this policy. The customer may then place a separate order for another item.

A replacement provided as a remedy for an incorrect, damaged, or materially defective item is not considered a standard exchange.

Design Approval and Customer Specifications

Customers are responsible for reviewing and approving all applicable specifications before work begins, including:

• Sizing

• Precious metal and color

• Diamonds or gemstones

• Dimensions and proportions

• Engraving and personalization

• Design renderings

• Written order details

• Pricing

• Production timing

• Delivery requirements

Changes requested after approval may result in additional charges and a revised completion estimate.

An approved change does not create a right to cancel or return custom, made-to-order, sourced, resized, engraved, personalized, modified, or altered merchandise.

Cancellations

Contact Speak Easy Co immediately if you wish to request a cancellation or change. A cancellation or change is not approved unless Speak Easy Co confirms it in writing.

Eligible Standard, Non-Custom Merchandise

A cancellation request for eligible standard, non-custom merchandise may be reviewed before fulfillment begins, but approval is not guaranteed.

If the order has already been processed, packed, transferred for fulfillment, shipped, or committed to a third party, the applicable return requirements may apply instead.

Custom, Made-to-Order, and Sourced Merchandise

Before design work, sourcing, material ordering, alteration, or production begins, Speak Easy Co may approve a cancellation at its discretion.

Any approved refund may be reduced by:

• Work already completed

• Design or CAD services already performed

• Materials already ordered

• Stones or components already sourced

• Processing expenses

• Nonrecoverable third-party charges

• Other commitments made for the project

Once design work, sourcing, material ordering, production, sizing, engraving, personalization, alteration, or another customization process has begun, the order cannot be canceled, returned, or exchanged except where applicable law requires otherwise.

Luxury Watches

Luxury watches are offered through direct inquiry rather than standard website checkout.

Availability, reference, configuration, condition, documentation, included accessories, current market price, payment instructions, delivery requirements, and final-sale terms are confirmed before purchase.

Luxury-watch transactions require cleared payment and may require a written purchase agreement. The signed purchase agreement governs the transaction-specific terms to the extent permitted by law.

Luxury-watch sales are final unless the applicable purchase agreement expressly states otherwise or applicable law requires a remedy.

This includes:

• Unworn-condition watches

• Preowned watches

• Vintage and antique watches

• Specially sourced watches

• Modified or customized watches

• Aftermarket or diamond-set watches

• Engraved or personalized watches

An unworn-condition watch is represented as unused or unworn to the best of our knowledge based on the information and condition available at the time of sale. It is sourced through the secondary market and is not represented as new inventory sold by an authorized dealer.

Damaged, Incorrect, or Materially Defective Items

If an item arrives visibly damaged, was sent incorrectly, or is materially different from the confirmed order, contact Speak Easy Co as soon as possible and preferably within 48 hours of carrier-confirmed delivery.

Please retain:

• The item

• The shipping container

• The shipping label

• All interior packaging

• Protective materials

• Certificates and documentation

• All included accessories and contents

Provide clear photographs or video of the item, packaging, shipping label, and reported issue when requested.

Do not wear, use, alter, repair, resize, modify, or return the item before receiving written instructions.

A workmanship concern that was not reasonably discoverable during the first 48 hours should be reported promptly after discovery.

After reviewing the circumstances, Speak Easy Co will determine the appropriate remedy. Depending on the issue, the remedy may include:

• Repair

• Replacement

• Correction

• Refund

When Speak Easy Co confirms that the return results from our error, approved return-shipping costs may be covered and the 15% restocking fee will not apply.

Normal wear, accidental damage, misuse, improper care, unauthorized third-party work, and normal handcrafted or material variations are not manufacturing defects.

Return Inspection

All returned items are inspected before a refund is approved.

A return may be denied if the item:

• Shows wear, use, damage, alteration, or tampering

• Is missing packaging, tags, certificates, reports, appraisals, accessories, security tags, or other included materials

• Has been resized, engraved, personalized, modified, repaired, or altered

• Does not match the condition in which it was delivered

• Was shipped or received outside the approved return period

• Was returned without written authorization

• Was sent to an unauthorized address

• Was improperly packaged or underinsured

• Is excluded or identified as Final Sale

• Otherwise fails to satisfy this policy

If a return is denied after inspection, the item may be shipped back to the customer at the customer’s expense.

Refunds

After an authorized return has been received, inspected, and approved, the refund will generally be initiated within seven days.

Approved refunds will be issued to the original payment method whenever possible. Financial institutions and payment providers may require additional time to post the funds after the refund has been initiated.

The following may be deducted from or excluded from an approved refund when applicable:

• The 15% restocking fee

• Original shipping and insurance charges

• Customer-responsible return-shipping costs

• Rush charges

• Completed design, CAD, appraisal, labor, sourcing, or other service fees

• Nonrecoverable third-party expenses

• Permitted deductions for missing materials or damage

If Speak Easy Co cannot issue the refund to the original payment method, another lawful refund method may be arranged.

Purchase Agreements

Custom jewelry, luxury watches, special orders, sourced merchandise, and other high-value transactions may require a written purchase agreement.

A transaction-specific purchase agreement supplements this policy. If the two contain conflicting transaction-specific terms, the signed purchase agreement controls to the extent permitted by applicable law.

Policy Updates

Speak Easy Co may update this policy when its operations, products, services, or legal obligations change.

The version in effect when the purchase is completed or the applicable purchase agreement is signed will generally govern that transaction.

Contact

The Speak Easy Jewelry Co Inc.
Doing business as Speak Easy Co

Email: Sales@SpeakEasyJewelry.Co
Phone: +1 (813) 403-8285
Website: Www.SpeakEasyJewelry.Co

Mailing address:

Speak Easy Co
13266 Byrd Drive, Suite 100 #598
Odessa, Florida 33556
United States

This is a mailing address only. Do not send returns to this address without written authorization and return instructions.