Return & Refund Policy

Effective Date: December 29, 2024

At the Speak Easy Co., we are committed to delivering exceptional quality in our jewelry and luxury watches, paired with outstanding customer service. Please take a moment to review our return and refund policy below to understand our procedures.

Watches

All watch sales are final.

We are dedicated to ensuring your satisfaction with your purchase and encourage you to take the time to select the perfect timepiece.

New and Unworn Rolex Watches: Due to Rolex’s rigorous craftsmanship and quality standards, returns for new and unworn watches are not accepted. We recommend confirming that your chosen timepiece meets your expectations before purchase.
Preowned Watches: All preowned watches are carefully inspected, and any aftermarket parts, such as bands or bezels, will be disclosed prior to your purchase. This ensures transparency, especially for antique models that may include updated components.
Custom Watches: All sales of custom watches are final. Given their bespoke nature, custom-made timepieces are unique and not eligible for resale. We take a no-pressure, no-rush approach to assist you in making an informed and confident purchase.

We understand that final sales may feel restrictive, but our goal is to provide exceptional service, build lasting trust, and foster relationships that result in your word-of-mouth referrals.

Custom Jewelry

All sales of custom jewelry are final.

Custom-made pieces are designed specifically for you and cannot be resold. To ensure your satisfaction, we encourage you to review all specifications and details before confirming your order.

Non-Custom Jewelry

For non-custom jewelry, we offer a 3-day return window from the date of delivery. If you are unsatisfied with your purchase, you may return the item(s) within this period under the following conditions:

Restocking Fee: A 30% restocking fee applies to all non-custom jewelry returns. This fee covers the costs associated with processing and restocking returned items. It will be deducted from your refund amount.
Return Shipping: Buyers are responsible for return shipping costs. Please package the items securely and use a trackable and insured shipping method to protect against loss or damage during transit.

Condition of Returned Items

To qualify for a refund, returned items must meet the following criteria:

Be in their original condition (unworn and undamaged).
Include all original packaging, certificates, and documentation.

We reserve the right to deny refunds for items that do not meet these requirements.

Refund Process

Once we receive and inspect the returned item(s) to confirm they meet our policy requirements:

A refund will be issued to the original payment method.
Processing may take up to 5-7 business days depending on your payment provider.

Exclusions

The following items are not eligible for return or refund:

Earrings (for hygiene reasons).
Items purchased during special promotions or clearance sales (unless damaged or defective).

Damaged or Defective Items

If you receive a damaged or defective item, contact our customer support team within 48 hours of delivery.

We will provide instructions for returning the item for a replacement or refund, including covering applicable shipping fees.

Policy Updates

This return and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

Thank you for choosing Speak Easy Co. We are dedicated to your satisfaction and look forward to serving you again.

Contact Us

Hands down the most reliable jeweler in Florida! I had the pleasure of working with him to create a memory pendant for my late father in law. Needless to say, the entire process was flawless! His communication was strong throughout the entire time. He ensures that he’s in this game to make his clients happy with every piece for sure! The quality was amazing and the attention to detail placed it over the top. My husband loved it ❤️ Definitely would recommend to anyone that’s looking for a jeweler.

I’ve been doing business with the Speak Easy Co for about 5+ years and never seems to disappoint me. He’s very professional and most importantly knowledgeable. I recommend the Speak Easy Co anytime I run into some one that is looking into jewelry or even custom jewelry. He is currently working on my wedding rings and can’t wait till it’s done. Thanks for all you do brother.

I've been dealing with speakeasyjewelry for I think 8 years now and he has never let me down. Always listens to customers wishes and does what he can to make their wishes come true.very helpful and knowledgeable and always great quality products and super fast shipping.He will always be my jeweler for as long as he is dealing with jewelry

Wow talk about exceeding expectations! A friend suggested coming to The Speak Easy after I said I wanted a custom pendant made for my daughter. She is my first child so as expected, this piece meant a lot to me. I sent my inspiration pendant I wanted & I was informed through out the whole process as my custom piece was made with updates and received my pendant way faster than expected. Amazing quality along with awesome customer service. I will now be purchasing two more pieces! I would highly recommend this jewelry company to anyone, thank you again!!!

Speak Easy made the jewelry buying experience easy and fun. The communication was amazing and the learning process as we went along with the project is something that most other jewelers don’t do. Would highly recommend getting something done, especially if this is your first time getting a custom piece.

ALWAYS a pleasure doing business with The Speak Easy Jewelry co. Answers questions and responds in a timely manner. Transactions are always smooth and problem free. And the quality/workmanship is top tier. I couldn’t ask for a better business to deal with. I’m very happy with all of my jewelry and can’t wait to do more business!