Shipping Policy
Last Updated: July 19, 2026
Thank you for choosing The Speak Easy Co.
We are committed to providing a secure, transparent, and reliable shipping experience for fine jewelry, custom pieces, and luxury watches. Because many of our items are made to order, high value, or sourced specifically for an individual client, processing times and delivery requirements vary by transaction.
Please review this Shipping Policy before placing an order or completing a purchase.
PROCESSING AND FULFILLMENT
Processing time refers to the time required to prepare an order before it is released to the shipping carrier. Carrier transit time begins after the order has shipped.
Custom Jewelry
Most custom jewelry projects are completed in approximately one to four weeks after the design direction, materials, pricing, and production details have been approved and the required deposit or payment has cleared.
Timing may vary based on design complexity, revisions, stone or material availability, CAD development, casting, setting, finishing, and final inspection. Changes requested after approval may affect the original completion estimate.
Once the piece has passed final review and any remaining balance has been paid, shipping arrangements will be confirmed based on the item’s value, destination, insurance requirements, and delivery controls.
Ready-to-Ship Jewelry
Eligible ready-to-ship jewelry is generally processed within one to two business days after payment and order verification.
Orders placed on weekends or holidays begin processing on the following business day. High-value orders may require additional payment, identity, address, or fraud-prevention review before release.
Luxury Watches
The Speak Easy Co sources luxury watches through the independent secondary market, including unworn and select preowned examples. The Speak Easy Co is not an authorized dealer for Rolex or any other watch brand and is not affiliated with, endorsed by, sponsored by, or authorized by those brands.
Luxury watches are inquiry-only and are not available through website checkout. Each transaction is completed by bank wire under a separate written purchase agreement confirming the watch, condition, documentation, price, payment terms, and shipping requirements.
Shipping is arranged only after funds have cleared and all required verification steps have been completed.
SHIPPING ESTIMATES AND DELAYS
Any production, processing, or shipping estimate is based on the information reasonably available when the estimate is provided.
If we learn that an order cannot ship within the confirmed timeframe, we will notify you, provide an updated estimate when available, and explain the available options. These may include accepting the revised timeframe or canceling the unshipped order for a prompt refund when required by applicable law.
Carrier transit estimates begin after the package is accepted into the carrier’s network. Weather, security interruptions, service disruptions, customs processing, and other circumstances outside our control may affect delivery after shipment.
SHIPPING METHODS, INSURANCE, AND COSTS
The Speak Easy Co uses trusted carriers and shipping services selected according to the item’s value, destination, insurance requirements, and delivery restrictions.
Depending on the transaction, shipping may include:
- Tracking
- Insurance
- Signature confirmation
- Adult signature requirements
- Address or identity verification
- Hold-for-pickup delivery
- Additional carrier or insurer restrictions
For security reasons, certain carrier, routing, or insurance details may be confirmed directly with the customer rather than displayed publicly.
Shipping charges for eligible website orders may be calculated at checkout based on the package, destination, service level, and applicable coverage.
Shipping costs for custom jewelry, luxury watches, sourced items, special orders, and other high-value transactions may be quoted and confirmed separately before shipment.
SIGNATURE REQUIREMENTS
Most jewelry, custom pieces, luxury watches, and other high-value shipments require a signature upon delivery.
You are responsible for ensuring that an eligible recipient is available to receive and sign for the package. Delivery requirements cannot always be removed or changed after the package has been released.
HOLD FOR PICKUP AND IDENTIFICATION
For added security, The Speak Easy Co may require a shipment to be held at an approved carrier facility instead of delivered directly to a residence or business.
Hold-for-pickup delivery can help reduce the risk of theft, misdelivery, missed delivery, or unauthorized acceptance. The recipient may be required to present valid government-issued photo identification and sign for the package before release.
Whether hold-for-pickup service is required will depend on the item, value, destination, carrier availability, insurance requirements, and transaction details.
TRACKING INFORMATION
Tracking information will generally be provided by email or direct communication after the shipment has been released.
Carrier tracking may not reflect movement in real time, particularly during the first hours after acceptance, weekends, holidays, severe weather, or security-related delays.
SHIPPING ADDRESS AND VERIFICATION
You are responsible for providing an accurate, complete, and deliverable shipping address before the order is finalized.
The Speak Easy Co is not responsible for delays, returned packages, or misdelivery caused by inaccurate or incomplete information supplied by the customer.
Address changes are subject to verification and are not guaranteed after an order has entered processing. Once a package has been released to the carrier, a change may be unavailable or prohibited by the carrier or insurance provider.
We may decline delivery to an address that cannot be verified, legally serviced, or approved for the required insurance coverage.
INTERNATIONAL SHIPPING
Select items may be eligible for international shipping depending on the product, destination, insurance availability, carrier restrictions, customs requirements, and local import laws.
International shipments may be subject to:
- Customs inspections
- Import restrictions
- Duties and taxes
- Brokerage or processing fees
- Carrier delays
- Additional documentation
- Local delivery requirements
The recipient is responsible for duties, taxes, brokerage fees, import charges, and other costs imposed by the destination country.
The Speak Easy Co cannot alter the declared value or description of a shipment to avoid customs charges or legal requirements.
We are not responsible for customs delays, import restrictions, or delays caused by the recipient’s failure to provide required documentation or pay applicable charges.
SHIPPING RESTRICTIONS
Some countries, regions, carriers, or insurance providers restrict shipments containing jewelry, gemstones, precious metals, luxury watches, or other high-value goods.
The Speak Easy Co reserves the right to decline, cancel, or refund an order when the shipment cannot be completed safely, legally, or with appropriate coverage.
DAMAGED, DELAYED, OR MISSING SHIPMENTS
If a shipment appears damaged, significantly delayed, missing, or incorrectly delivered, contact The Speak Easy Co as soon as possible.
For visible damage, retain all packaging, shipping labels, boxes, protective materials, and contents. Photographs, identification, written statements, or other documentation may be required for a carrier or insurance claim.
Do not discard packaging or attempt to return a damaged item before receiving instructions from our team.
Claims are subject to carrier deadlines, insurance requirements, documentation, and investigation procedures. We will assist with eligible claims and communicate the available next steps.
RETURN SHIPPING
Returns must be approved in advance and are governed by our separate Return & Refund Policy. Items sent without prior authorization may be refused or returned to the sender.
Unless an approved return results from an incorrect, damaged, or defective item attributable to The Speak Easy Co, the customer is responsible for return shipping costs.
Approved returns must be sent using a trackable and fully insured shipping method that meets the provided instructions. Responsibility for a return remains with the sender until the package has been delivered to and accepted by The Speak Easy Co.
Please review the Return & Refund Policy for complete eligibility requirements, deadlines, exclusions, and instructions.
ORDER COMMUNICATION
Depending on the transaction, The Speak Easy Co may communicate with you regarding:
- Order confirmation
- Design or production updates
- Sourcing and availability
- Payment or verification requirements
- Shipping arrangements
- Tracking and delivery information
- Delays or additional requirements
Communication may take place by email, phone, text, video consultation, or another method approved during the transaction.
POLICY UPDATES
The Speak Easy Co may update this Shipping Policy when its practices, carrier requirements, or legal obligations change.
The version in effect when the order is placed or the applicable purchase agreement is signed will govern that transaction.
CONTACT US
For questions regarding shipping, delivery, tracking, or order status, please contact:
The Speak Easy Co
Email: Sales@SpeakEasyJewelry.Co
Phone: +1 (813) 403-8285
Website: www.SpeakEasyJewelry.Co
We appreciate your business and look forward to serving you.
OUR EXPERTISE & APPROACH
WHO WE ARE
We believe jewelry should be more than a transaction — it should be a meaningful experience built around trust, education, and personal connection.
Every client receives direct guidance throughout the process, whether creating a custom piece, selecting fine jewelry, or choosing a luxury timepiece.
Our work is guided by a GIA Graduate Gemologist, combining formal expertise in diamonds and colored gemstones with hands-on experience in custom jewelry, precious metals, and luxury watches. Through personal consultation, CAD design, and realistic 3D visualization, we help clients understand their options, refine each detail, and move forward with confidence before production begins.
We specialize in one-of-a-kind jewelry created around your vision, including engagement rings, heirloom redesigns, memorial pieces, custom pendants, chains, bracelets, and unique statement designs.
Each project is approached individually, with every detail considered from concept through completion.
Speak Easy Co helps clients acquire sought-after luxury watches through a personal, guided experience.
We assist with identifying the right model, configuration, availability, and current market pricing before moving forward with a purchase.
No. Speak Easy Co is an independent luxury watch reseller and is not affiliated with, sponsored by, endorsed by, or authorized by Rolex or any other watch manufacturer.
Brand names and model references are used solely for identification and descriptive purposes.
Every project begins with a conversation.
Our goal is to provide a personalized experience with clear communication, thoughtful guidance, and attention to detail from the first idea to the final creation.
CLIENT EXPERIENCES
IN THEIR OWN WORDS
Here is what our clients have shared about their experience with The Speak Easy Co.
“10 out of 10. Working with The Speak Easy Co was an absolute pleasure from start to finish. The craftsmanship and quality are truly exceptional—every detail was executed with care, precision, and expertise.”
SAMANTHA SHOR
“I couldn’t be happier with how my 101st Airborne pendant turned out. From start to finish, the process felt collaborative and personal. They took the time to understand exactly what I wanted and brought it to life.”
MICHAEL SMITH
“Ross and The Speak Easy Co were amazing at procuring my dream watch. He was knowledgeable, accommodating, and transparent throughout the process, creating a level of trust that made the entire experience exceptional.”
JOE BAUER
“I wanted something created with a very special meaning for my family. The Speak Easy Co guided me through the process and designed everything perfectly. Thank you for the personalized care, patience, and support.”
GILLIAN DARGAN
“Customer service is always top-notch, and the quality of every piece is unmatched. I have been a customer for years and remain impressed every single time. You won’t be disappointed.”
TREVOR DALY
LET’S START THE CONVERSATION
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Tell us what you’re looking for and we’ll guide you toward the clearest next step. Private Downtown Tampa consultations are available by appointment, with service available nationwide.