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Shipping policy

Effective Date: July 19, 2026
Last Updated: July 19, 2026

Thank you for choosing The Speak Easy Co. We are committed to providing a secure, transparent, and reliable delivery experience for fine jewelry, custom pieces, and luxury watch transactions.

Because many of our items are custom-made, high-value, personalized, or sourced specifically for an individual client, processing times and delivery requirements vary. Please review this policy before placing an order or finalizing a transaction.

PROCESSING TIMES

Custom Jewelry

Most custom jewelry projects are completed in approximately one to four weeks, depending on design complexity, revisions, material availability, stone sourcing, CAD work, casting, setting, finishing, and final review.

This timeframe is an estimate rather than a guaranteed completion date. We will communicate material delays whenever reasonably possible.

Once the piece is complete and has passed final review, delivery arrangements will be confirmed based on its value, destination, insurance requirements, and the client’s approved delivery method.

Ready-to-Ship Jewelry

Eligible ready-to-ship jewelry is generally processed within one to two business days after payment has been received and the order has been approved.

High-value orders may require additional payment, identity, billing-address, or shipping-address verification before release.

Business days exclude weekends, federal holidays, and carrier-observed holidays.

Luxury Watches

Luxury watches are sourced through the secondary or open market and may include unworn-condition, preowned, vintage, customized, or otherwise disclosed examples.

The Speak Easy Co is an independent luxury watch reseller and is not an authorized dealer for Rolex or any other watch brand. We are not affiliated with, endorsed by, sponsored by, or authorized by Rolex or any other watch manufacturer.

Luxury watches are:

  • Available by inquiry only

  • Not available through standard website checkout

  • Not processed through Shopify Payments

  • Subject to direct confirmation of availability and current market pricing

  • Completed by bank wire unless otherwise agreed in writing

  • Subject to a written purchase agreement when required

Once payment has cleared and all verification requirements have been completed, shipping arrangements will be confirmed directly with the client.

SHIPPING METHODS AND INSURANCE

We use established carriers and appropriate insured-delivery arrangements to help protect merchandise while it is in transit.

The selected carrier, delivery speed, insurance coverage, signature requirement, and security restrictions may depend on:

  • Item type and value

  • Destination

  • Carrier availability

  • Insurance eligibility

  • Address-verification results

  • Transaction-specific security requirements

Expedited or overnight delivery may be used when appropriate, but overnight service is not guaranteed for every order or destination.

Insurance and declared-value protection remain subject to the terms, exclusions, documentation requirements, and claim procedures of the applicable carrier or insurance provider.

HIGH-VALUE SHIPPING REQUIREMENTS

Custom jewelry, luxury watches, diamonds, gemstones, and other high-value merchandise may require additional safeguards before shipment.

These may include:

  • Cleared-payment confirmation

  • Identity verification

  • Billing- and shipping-address verification

  • Adult signature upon delivery

  • Government-issued identification

  • Direct communication with the purchaser

  • Delivery to an approved carrier facility

  • Hold-for-pickup service

  • Restrictions on address changes or package redirection

For security reasons, some delivery details may be confirmed privately after the transaction has been approved.

We may decline delivery to a post-office box, freight-forwarding service, hotel, temporary address, shared mailbox, or another location that cannot satisfy the applicable verification or insurance requirements.

SIGNATURE REQUIREMENTS

Most jewelry, custom pieces, luxury watches, and high-value shipments require an adult signature upon delivery.

The purchaser is responsible for ensuring that an authorized recipient is available to accept and sign for the package. The recipient’s name or identification may be required to match the verified delivery information.

A carrier’s decision to release a package without obtaining the requested signature should be reported to us promptly so the circumstances can be reviewed.

HOLD FOR PICKUP AND IDENTIFICATION

We may require a high-value shipment to be held at an approved carrier facility instead of being delivered directly to a residence or business.

Hold-for-pickup service can help reduce the risks of:

  • Package theft

  • Missed delivery

  • Misdelivery

  • Unauthorized acceptance

  • Exposure at an unattended address

The recipient may be required to present valid government-issued photo identification and sign for the package before it is released.

When required, hold-for-pickup delivery is a condition of shipment and cannot be waived without our written approval.

SHIPPING COSTS

Shipping costs for eligible website orders may be calculated at checkout based on the package, destination, selected service, and other applicable factors.

For custom jewelry, luxury watches, diamonds, high-value merchandise, sourced products, and special orders, shipping and insurance costs may be quoted and confirmed directly.

Additional charges may apply when:

  • A purchaser requests an approved delivery upgrade

  • An incorrect address causes a shipment to be returned

  • A recipient does not collect a held package

  • Repeated delivery attempts are required

  • A package must be reshipped

  • International duties, brokerage fees, or import charges apply

TRACKING INFORMATION

Once an eligible order has shipped, tracking details will generally be provided by email or direct communication.

Carrier tracking is provided for convenience and may not reflect real-time movement at every stage. High-value shipments may also receive limited tracking visibility or special handling for security reasons.

Please monitor the shipment and make the necessary arrangements to receive it.

SHIPPING-ADDRESS ACCURACY

You are responsible for providing an accurate, complete, secure, and deliverable shipping address before the transaction is finalized.

Please review:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City, state, and postal code

  • Telephone number

  • Email address

Shipping-address changes may require renewed identity and payment verification. Changes are not guaranteed after an order has been processed, approved, or released for shipment.

To the extent permitted by law, The Speak Easy Co is not responsible for delays, returns, or delivery problems caused by inaccurate or incomplete information supplied by the purchaser.

If you discover an address error, contact us immediately. Do not submit an address change directly to the carrier unless we authorize it.

DELIVERY ESTIMATES

Carrier delivery dates and transit times are estimates unless the selected service expressly provides a carrier-backed guarantee.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier interruptions

  • Customs inspections

  • Government restrictions

  • Incorrect address information

  • Recipient unavailability

  • Security reviews

  • Natural disasters

  • Labor interruptions

  • Transportation delays

  • Events affecting carrier or insurance operations

We will assist with available next steps, but we cannot guarantee a specific arrival date unless that commitment is expressly stated in writing.

INTERNATIONAL SHIPPING

We may ship eligible merchandise to select international destinations, depending on:

  • Product type and value

  • Destination-country requirements

  • Carrier availability

  • Insurance eligibility

  • Customs restrictions

  • Import regulations

  • Security and verification requirements

International shipments may be delayed or inspected by customs authorities.

Unless we expressly confirm in writing that duties and taxes have been collected and prepaid, the recipient is responsible for all applicable:

  • Customs duties

  • Import taxes

  • Value-added taxes

  • Brokerage or disbursement fees

  • Customs-processing charges

  • Carrier collection fees

  • Other destination-country assessments

These charges are not considered part of our product price or shipping charge unless specifically stated.

Refusing delivery or failing to pay an import charge does not automatically qualify an order for cancellation or refund. Any returned international shipment remains subject to our Return and Refund Policy, transaction-specific agreement, return expenses, duties, and other nonrecoverable costs.

Customers are responsible for confirming that the merchandise may be lawfully imported into the destination country.

SHIPPING RESTRICTIONS

Certain countries, regions, carriers, and insurance providers restrict or prohibit shipments containing jewelry, diamonds, gemstones, precious metals, luxury watches, or other high-value goods.

We may decline, cancel, or refund an order when we cannot safely, legally, or properly insure delivery to the requested destination.

If we cancel an order because an approved shipping method is unavailable, the refundable balance will be handled according to the transaction documents and applicable law.

DAMAGED OR TAMPERED PACKAGES

Please inspect the exterior of your package before accepting it whenever possible.

If a package appears damaged, opened, resealed, empty, or otherwise tampered with:

  1. Photograph the package before opening it.

  2. Preserve the shipping box, labels, interior packaging, and all contents.

  3. Note visible damage with the carrier when possible.

  4. Contact The Speak Easy Co immediately.

  5. Do not discard or alter any packaging until the review is complete.

Damage, an incorrect item, or missing contents should be reported as soon as possible and no later than 48 hours after recorded delivery.

Carrier and insurance claims may require photographs, written statements, identification, packaging, receipts, inspections, or other supporting information. Failure to preserve the required materials may affect claim eligibility.

DELAYED, MISSING, OR MISDELIVERED SHIPMENTS

If tracking appears delayed, shows an unexplained exception, or indicates delivery when the package has not been received, contact us promptly.

We may assist by reviewing tracking, communicating with the carrier, or beginning a claim when appropriate.

Carrier and insurance investigations require time and are governed by their own procedures. A replacement or refund cannot be guaranteed before the investigation is completed and coverage is confirmed.

Responsibility for loss remains subject to applicable law, the selected delivery terms, carrier or insurer findings, and any written purchase agreement.

RETURN SHIPPING

Returns are accepted only when authorized under our Return and Refund Policy or a written transaction agreement.

If a return is approved:

  • Return instructions must be followed exactly.

  • The item must be shipped by the approved deadline.

  • A trackable and fully insured shipping method is required.

  • The item must be packed securely.

  • All original documentation, packaging, accessories, and included materials must be returned.

  • The return must not be redirected or sent to an unapproved address.

The purchaser is responsible for approved return-shipping costs unless the item was received damaged, defective, or incorrect because of an error by The Speak Easy Co.

The purchaser remains responsible for an approved return until it has been received, inspected, and accepted by us, subject to applicable law.

The Speak Easy Co is not responsible for a return that is lost, stolen, damaged, underinsured, improperly packaged, or sent without authorization.

ORDER STATUS AND COMMUNICATION

Depending on the type of transaction, we may provide:

  • Order or project confirmation

  • Design and production updates

  • Sourcing updates

  • Payment or verification requests

  • Shipping confirmation

  • Tracking information

  • Delivery updates when available

For custom jewelry, luxury watches, and high-value transactions, communication may take place by phone, email, text message, video consultation, or another approved method.

Please keep your contact information current and respond promptly to requests that affect processing or delivery.

RELATED POLICIES

This Shipping Policy should be reviewed together with our:

  • Terms of Service

  • Return and Refund Policy

  • Privacy Policy

  • Written purchase agreements

  • Transaction-specific invoices and approvals

If a transaction-specific purchase agreement contains shipping requirements that conflict with this general policy, the purchase agreement controls for that transaction.

POLICY UPDATES

We may update this Shipping Policy as our services, carriers, insurance requirements, security practices, or legal obligations change.

The updated policy will be posted with a revised effective date. The version in effect when a transaction is finalized will generally govern that transaction unless a written purchase agreement states otherwise.

CONTACT US

For questions about shipping, delivery, tracking, or order status, please contact:

The Speak Easy Co
The Speak Easy Jewelry Co Inc.

Email: Sales@SpeakEasyJewelry.Co
Phone: +1 (813) 403-8285
Website: www.SpeakEasyJewelry.co

Mailing Address:
13266 Byrd Drive, Suite 100 #598
Odessa, Florida 33556
United States